If the Answer is helpful, please click " Accept Answer" and upvote it. Microsoft does not guarantee the accuracy of this information. ![]() Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. There are also several other ways to troubleshoot the "sycn settings greyed out" issue. If you also had a local account associated under that key - just make sure you get the domain connected key listed as your account SID. Follow the steps below to change Feedback and Diagnostics Settings. Under the key on the working device, you will see the SID for the domain account and it will say "domain connected" for "account type". I tried to sync some photos by moving them to collections in my primary computer. Wrong Feedback and Diagnostics Settings can also cause Sync Settings to be greyed out. Ive heard of Drop Box, Box.com, and a few others that offer solutions that might involve synchronization (for when network connectivity is unavailable). Change the registry - export this key: Computer\HKEY_USERS.DEFAULT\Software\Microsoft\IdentitåRL\StoredIdentities\ (MS ID) from a machine that did not have the issue and import it into the registry on the problematic laptop. ![]()
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